Please enter your order number e-mail address that you used to place the order and you will be able to process a return request for those items in that order. You can request an exchange or refund up to 28 days from your original order date.
Once you have processed the return your request will be sent to our customer service team for approval. Approval is usually very quick but please allow up to 24hrs for this process to complete. Requests made over the weekend or on public holidays will be processed during the next working day.
If you have any questions please feel free to e-mail us at email@example.com
Hotmail / Gmail e-mail account? Please note that we are aware of an issue where customers that have an e-mail account with Hotmail & Gmail are not receiving our returns emails. To ensure you receive your return confirmation e-mails please add firstname.lastname@example.org to your safe sender or contacts list before completing the return request. Thanks